Account & Data Deletion
This page explains how a StayCrew employee account and its personal data are removed, and what happens to related operational records.
How to request deletion
You can request deletion of your account from inside StayCrew, under Settings, or by contacting your hotel administrator or our support team. Your hotel administrator can also process a deletion on your behalf.
What happens to your access
When a deletion is processed, the account is disabled and all active sessions and registered devices are signed out immediately. The person can no longer sign in or take any action in StayCrew.
What is removed
Personal identifying details are anonymized. The displayed name and stored name references are replaced with a neutral label, so the person is no longer identifiable in the app.
What may be retained
Operational work records — such as requests, tasks, handovers, and audit history — are kept in anonymized form for operational continuity, security, and legitimate legal reasons. StayCrew does not perform an immediate hard deletion of this operational history; it no longer identifies the individual. Retention follows each hotel's operational and legal requirements.
Processing
A deletion request is handled by the hotel's authorized administrator or our support team. Once processed, the anonymization and sign-out take effect immediately.